Custom Closets FAQ2023-10-19T18:05:04+00:00

Frequently asked questions.

Need something cleared up? Here are our most frequently asked questions. Can’t find the answer you’re looking for?
Please chat to our friendly team +1 215-713-6481 .

General questions

How do I get started?2023-10-02T18:16:29+00:00

Book a free consultation on our website, or contact us via phone, email, or text message. Our friendly team will guide you through the process. Consultation is completely free of charge and without any obligations.

How long does the process take from start to finish?2023-10-02T18:18:03+00:00

The timeline for your custom closet project will depend on various factors such as the complexity of the design & materials. However, on average, the process can take anywhere from a few weeks to a couple of months.

Why choose MDF Closets instead of big national chains?2023-10-18T18:55:53+00:00
  • Better quality & lower price than big companies: We believe that everyone deserves top-quality custom storage solutions at an affordable price. We utilize only the finest materials, offering you the best value when compared to any national closet design franchise.
  • Local family-owned business: At MDF Closets, we take pride in being a local, family-owned business. Our roots run deep within the community, and we treat our clients like extended family.
  • Over 6+ years of expertise: Our extensive experience allows us to deliver top-notch custom storage solutions that are built to last, ensuring functionality, durability, and style.
  • Easy communication & flexible appointments: We make communication effortless and offer flexible appointments that fit your busy schedule.
What can I expect when working with MDF closets?2023-10-02T18:21:12+00:00

When you choose MDF Closets, you can expect affordable solutions, prompt communication, and high-quality work. We value our customers and strive to exceed their expectations in every way.

What do you make besides closets?2023-10-02T18:22:19+00:00

We can organize any space in your home. Our products include closets, home offices, kid’s rooms, garages, laundries, pantries, entryways, and more! If you have a space that needs help, we are the company to call.

Do you offer any special discounts or promotions?2023-10-18T18:53:52+00:00

Yes, we occasionally offer special discounts and promotions.
Active discounts are:

  • 15% discount for online consultations
    Save 15% on your walk-in closet project when you choose our convenient online consultations, allowing you to discuss your design goals and preferences from the comfort of your home.
  • Extra discount for military and veterans
    As a token of our gratitude, we offer an additional discount for military personnel and veterans, making it easier for them to get the custom closet they deserve.
  • Free installation & design consultations
    Enjoy peace of mind with our special offer of free installation and design consultations, where our experts will guide you through the process and tailor your closet to your needs.
Do you provide custom closet services in locations outside of Bucks, Montgomery & Burlington Counties?2023-10-02T18:24:24+00:00

We primarily serve customers in Bucks, Montgomery & Burlington Counties. However, depending on the project scope, we may be able to accommodate requests from nearby areas. Please reach out to discuss your specific location.

Free consultations

How can I schedule a free consultation?2023-10-02T18:26:09+00:00

Scheduling a free consultation is easy. Book a free consultation on our website or contact us via phone, email, or text message, and our team will set up an appointment at a convenient time for you.

Is the free consultation obligation-free?2023-10-02T18:27:14+00:00

Yes, consultation is completely free of charge and without any obligations. We believe in providing valuable guidance & design insights to help you make decisions about your custom closet project.

Is the free consultation offered in-home or can it be done remotely?2023-10-02T18:27:47+00:00

We offer both free in-home & remote consultations to accommodate our customer’s preferences. Let us know your choice, and we will arrange the meeting accordingly (*we give a 15% discount if you choose remote consultations via Zoom).

How long does the free consultation typically last?2023-10-02T18:28:31+00:00

A consultation with a Designer usually lasts 1 to 2 hours. The Designer will show you all of our products, closet models, photographs of our work, and samples of materials & finishes. The Designer will take a complete inventory of the items you want to store in that area and, working with you, design the perfect system to meet your needs & desires.

What can I expect during the free consultation process?2023-10-02T18:29:06+00:00

Our Designer will listen to your needs, showcase our products and materials, and discuss design options. We encourage you to share your ideas and ask any questions you have. Our goal is to create a custom closet design that exceeds your expectations.

How soon after the free consultation can I expect to receive a design proposal?2023-10-02T18:29:48+00:00

After the free consultation, our team will create a detailed design proposal based on your specifications. The time frame depends on the complexity, but we strive to provide it within 1-2 business days (manufacturing takes 1-2 weeks).

What are the next steps after consultations?2023-10-02T18:30:37+00:00

After you have reviewed & approved the design proposal, we will move forward with finalizing the details, scheduling the installation, and ordering the necessary materials. Our team will keep you informed throughout the process and ensure a smooth and seamless experience.

Design process

How do you design a custom closet?2023-10-02T18:47:02+00:00

Designing a walk-in closet with us is a simple and personalized process that includes the following three steps:

  • Free consultations: We offer free consultations to understand your unique requirements and discuss your vision for the walk-in closet. During this initial stage, we gather information about your storage needs, style preferences, and budget to ensure a tailored solution.
  • Assessing & planning: Our team of experts assesses the available space and evaluates the layout possibilities. We carefully consider factors such as storage capacity, organization options, and aesthetic elements to create a functional and visually pleasing design that maximizes your closet space.
  • Material selection & customization: We guide you through the selection of materials, finishes, and accessories that align with your style and preferences. Whether it’s choosing the perfect wood grain, hardware, or decorative details, we ensure that every aspect of your walk-in closet reflects your unique taste.
Can I customize the design of my closet?2023-10-02T18:49:00+00:00

Absolutely! We believe in creating personalized solutions. You can customize various aspects of your closet design, including shelving configurations, drawer layouts, colors, accessories, and more. We work closely with you to bring your vision to life.

How long does the design process typically take?2023-10-02T18:49:30+00:00

The duration of the design process can vary depending on the complexity of the project, closet & customer needs, and your responsiveness in providing feedback. On average, we can provide design from 1-2 business days, to 1-2 weeks, depending on complexity of design (manufacturing takes 1-2 weeks).

Can I make changes or revisions to the closet design during the process?2023-10-02T18:49:56+00:00

Yes! We value your input and encourage you to provide feedback throughout the design process. We understand that you may have additional ideas or preferences, and we are happy to accommodate changes and revisions to ensure your complete satisfaction.

Can I customize the color and finish of my closet?2023-10-02T18:50:26+00:00

Yes, you can customize the color & finish of your closet to match your style and existing decor. We offer a wide range of finishes & colors.

Do you offer any design styles or themes to choose from?2023-10-02T18:50:48+00:00

Yes. We offer various design styles & themes. Whether you prefer a contemporary, traditional, or modern design, we have options that suit your style.

Can you design a custom closet that accommodates my specific clothing and accessory collection?2023-10-02T18:51:20+00:00

Absolutely! Our designers are skilled in creating functional & efficient storage solutions that can accommodate your specific clothing, shoes, accessories, and other items. We take into consideration your collection size and individual organizational needs.

Can you provide 3D renderings or visualizations of the closet design?2023-10-02T18:51:55+00:00

Yes. We utilize advanced design software to provide 3D renderings and visualizations of your custom closet design. It allows you to have a realistic preview of the final result and make any necessary adjustments before proceeding with the installation.

Installation process

How do you install a custom closet?2023-10-02T18:53:40+00:00

Our professional installation team will handle the installation of your custom closet. We will follow the precise design plan and ensure each component is installed correctly and securely. Our team is experienced and skilled in delivering high-quality installations.

How long after the appointment can we get an installation?2023-10-02T18:54:27+00:00

Our installation time frame typically ranges from 10 days to 2 weeks. We will try to accommodate your specific timeline requirements. You can discuss any rush job requests with your Designer before purchasing. Please note that the selected materials may impact installation dates, especially when ordering specialty items.

How long will your installation take?2023-10-02T18:54:58+00:00

The design, materials, and specialty items can dictate how many days the project will need for installation. Smaller closets, that are $4,000 or less, are usually installed in one day. Larger orders and complex designs take longer. Our installers are thoroughly trained and courteous. When done, the unit will be clean and ready to use.

Do you have licensed and experienced installers?2023-10-02T18:55:25+00:00

Yes. We have a team of licensed & experienced installers trained to handle the installation of custom closets. They have the expertise to ensure that your closet is installed with precision and attention to detail.

How do you ensure that the installation is done correctly and securely?2023-10-02T18:56:03+00:00

We follow industry best practices and installation guidelines to ensure every installation is done correctly & securely. Our installers have the necessary skills and knowledge to handle different closet configurations and materials.

Do you attach the unit to the wall?2023-10-02T18:56:36+00:00

Yes. Whether it’s a wall or wall-based unit, we secure it to the wall. Our installation process includes securely attaching the unit to the wall, ensuring that it is properly anchored for long-lasting support.

Will the installation team clean up and remove any debris after the installation is complete?2023-10-02T18:57:08+00:00

Absolutely! Our installation team will clean up any debris or packaging materials, leaving your home tidy and ready to enjoy your new custom closet.

Do I need to be present during the installation, or can it be done when I’m not at home?2023-10-02T18:57:38+00:00

We recommend that you or a selected representative be present during the installation to ensure that everything is to your satisfaction. However, we can do the installation when you’re not at home. Whatever suits you.

Will the installation team provide instructions on how to maintain and care for the custom closet?2023-10-02T18:58:14+00:00

Yes. Once the installation is complete, our team will provide you with instructions on how to maintain & care for your custom closet. It includes guidance on cleaning, organizing, and handling specific features or accessories.

Warranty & Materials

What materials do you use for your custom closets?2023-10-02T19:00:19+00:00

MDF Closets uses only the finest quality materials. All vertical panels and shelving are made from 3⁄4″ material or greater. Drawer boxes are constructed of 1⁄2″ material or greater. Drawer slides are always full extension and rated for 100 lbs. Our everyday standards are considered an upgrade by most closet companies.

Are the materials you use high quality and durable?2023-10-02T19:00:46+00:00

Yes. Materials we use are high quality and known for their durability. We ensure that our custom closets are built to last.

Can I choose from a variety of material options for my custom closet?2023-10-02T19:01:19+00:00

Absolutely! We offer a variety of material options for your custom closet. You can choose from a range of finishes, including wood veneers, laminates, and melamine, to suit your style and preferences.

Can you provide samples of the materials and finishes for me to see and feel?2023-10-02T19:01:46+00:00

Certainly! We understand the importance of seeing and feeling the materials. We provide samples of the materials and finishes so that you can visualize how they will look in your space.

Can I request specific finishes & colors for my custom closet?2023-10-02T19:02:13+00:00

Yes. We offer the flexibility to request specific finishes & colors for your custom closet. We have a wide amount of color finishes, but we can’t make custom colors.

Can I request custom hardware or accessories for my custom closet?2023-10-02T19:02:44+00:00

Yes. You can request custom hardware or accessories for your closet. We offer a wide selection of options to enhance the functionality & aesthetics of your storage solution.

Are the materials you use easy to clean and maintain?2023-10-02T19:03:15+00:00

We choose materials that are durable & easy to clean and maintain. Our materials are designed to resist stains and scratches, making them convenient for everyday upkeep. You can enjoy a beautiful and functional closet without worrying about extensive maintenance.

What’s the closest depth?2023-10-02T19:03:54+00:00

It can vary from 14” to 24”. But the most common depth is 14”. This depth allows for the best balance between closet space, room space, and reach-in convenience.

The drawers’ internal dimensions are slightly less than 14” to account for the drawer backing.

What’s the warranty?2023-10-02T19:04:50+00:00

We offer an impressive 15-year warranty for all parts of your custom closet, providing you peace of mind and assurance of long-lasting durability. If you have any issues, please email support@modularclosets.com.

*This warranty excludes any defects from intentional damage, negligence, reinstallation, or relocation of the system after installation or unreasonable use or exposure.

Pricing & Payment

How much do your closets cost?2023-10-02T19:25:26+00:00

Because our closets are so customized, the cost depends on what you choose. You can fully control the cost to fit your budget. We are happy to send a Designer to your home or meet online for a free consultation. Once your design is complete, we will provide you with the total cost.

Do you offer free consultations and estimates?2023-10-02T19:25:57+00:00

Yes. We offer free remote or in-home consultations & estimates for our custom closets. We believe in providing personalized solutions, and our experienced designers will assess your space and discuss your requirements.

What is included in the price of a closet?2023-10-02T19:26:25+00:00

The price of a closet includes the design, materials, manufacturing, installation, and any necessary hardware or accessories. We aim to provide a comprehensive package that covers all aspects of creating your custom closet.

Are there any hidden costs that I should be aware of?2023-10-02T19:27:05+00:00

You’ll be sure there are no surprise costs or hidden fees. During the consultation process, we will provide you with a detailed breakdown of the pricing, including any additional options or upgrades you may choose.

May I email my designs and get a price quote?2023-10-02T19:27:35+00:00

Yes. You can email your designs to us for a quote. However, we highly recommend scheduling a free consultation with our Designer, either in person or remotely. During the consultation, Designer will review your design, provide expert advice, and offer suggestions to enhance it. This consultation is completely free of charge and without any obligations.

What payment methods do you accept?2023-10-02T19:28:03+00:00

We accept all major credit cards – Visa, MasterCard, American Express, and Discover. You may also pay by personal check, cash, or Venmo.

Do you have financing available?2023-10-02T19:28:30+00:00

Not now. In process.

Do you offer any discounts or promotions?2023-10-02T19:29:42+00:00

Yes, we occasionally offer special discounts and promotions. Active discounts are:

  • 15% discount for online consultations
    Save 15% on your walk-in closet project when you choose our convenient online consultations, allowing you to discuss your design goals and preferences from the comfort of your home.
  • Extra discount for military and veterans
    As a token of our gratitude, we offer an additional discount for military personnel and veterans, making it easier for them to get the custom closet they deserve.
  • Free installation & design consultations

Enjoy peace of mind with our special offer of free installation and design consultations, where our experts will guide you through the process and tailor your closet to your needs.

Can you work with my specific budget constraints?2023-10-02T19:30:34+00:00

Absolutely! We understand that each customer has a unique budget. Our designers are skilled in working with different budgets. They will offer creative solutions to help you achieve the closet of your dreams within your specified budget.

Still have questions?

Can’t find the answer you’re looking for? Feel free to chat to our friendly team.

Call us: +1 215-713-6481

If you have any questions or need support, don’t hesitate to call us, we’ll be more than happy to help you

Email us: mdfclosets@gmail.com

We offer quick and reliable support via email. Send us an email, and our customer service team will respond promptly.

Book a free remote or in home consultations.

Get a free consult & transform your space today!

From the comfort of your own home

You & designer will discuss goals, wish list and a budget

Online via Zoom or we’ll visit you at your home

15% discount if you choose online consultations

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